You can set up auto-replies to respond to israel girl whatsapp number inquiries about holiday hours or promotions so that customers get help right away. This ensures all inquiries are answered and lets your team focus on more complex tasks without missing out on follow-up work.
You can also use Workflows to send greetings, offers, etc. on a specified date.
Task management to manage holiday workload
Task management involves overseeing the entire life cycle of a task from planning to execution. It allows teams to track tasks from start to finish while setting deadlines and prioritizing tasks.
For example, if members of your team are responsible for creating social media content for a Christmas promotion, a task management tool will help keep everyone accountable and organized.
Mobile CRM to respond to urgent inquiries
The Mobile CRM app provides access to most CRM features. It enables users to manage projects, sales, support, and marketing tasks on an Android or Apple device.
Imagine receiving a notification while you’re out shopping that a customer needs assistance with their order; mobile access allows you to address their concerns immediately.
SLA management to maintain service excellence
A service level agreement (SLA) outlines the services provided between a business and its customers under agreed-upon conditions and timelines. By defining specific service standards, such as response times for customer inquiries or delivery timelines for orders, SLAs help ensure both parties understand what to expect during busy seasons. This clarity can improve customer satisfaction, as customers are more likely to remain loyal when they know their needs will be met consistently.
For example, if a customer sends a message on Christmas Eve saying a shipment is delayed, a clear SLA helps ensure they receive timely updates.