When the customer has an immediate question or problem to solve, the first step in real-time customer experience is to improve the situation and make the first impression.
The main benefits of professionally implemented real-time business email address list poland customer experience are increasing the trustworthiness and responsiveness of the company brand.
Extensive analytical research has shown that when implemented correctly, revenues at least double. Hopefully, this is enough to convince you of the importance of real-time customer experience. Before we show the beneficial aspects of real-time customer experience, let's define the meaning of this term.
What exactly is real-time customer experience ?
Real-time customer experience serves two main purposes: giving the customer an immediate response and solution to their problem and communicating with them in a gift. Customer experience is generally understood as the process of the customer's interaction with a corporate brand.
The entire customer experience chain includes links from marketing to sales, service and much more. In addition, there is the term customer experience marketing, which we will focus on a little later.