You need to offer a unique experience. Provide customer-focused service, designed for them, customized for them, capable of helping them solve their biggest pain at the moment, whether it is selling more or satisfying hunger. Alignment ensure the delivery of the best solutions within the needs and time expected by the customer. Prometheus? Comply. Be flexible, think that just as you are going through a difficult time, he may also need to find possibilities.
Be extremely strategic now that you know your customer. Surprise him chile whatsapp data at the right moment, present a business plan for this moment, suggest a product and propose how you will help him get out of this situation. Attitudethe sense of humanization is more alive than ever. Attention, care and humanity do not usually require effort, but they do require sensitivity. to remain focused and aligned with what your company intends to deliver to consumers.
Invest in dialogue and always surprise. How to do this in practice? Be availableshow the customer that they will be able to find you. Invest in service channels that allow for ideal responses at the correct time. Train the entire team that will have contact with the consumer and show how to respond and interact using tools such as email, whatsapp and chatbot.