Employee survey as a method of measuring the consumer loyalty index

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bdjakaria76
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Employee survey as a method of measuring the consumer loyalty index

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And it happens that the client himself expresses gratitude for a quick and professional response and the fulfillment of the assigned tasks. And this is undoubtedly very pleasant and gives an additional incentive to work just as well and even a little better. And this is also a good reason to ask the client for a review, because it can potentially help in sales ;)Group 5.pngSome of our belgium email list large clients conduct an internal assessment of the improvements implemented by contractors. For example, at Sbermarketing, an average score of 5.2 out of 7 points was given to the Goal Setting and Bonus module we implemented, which helps in planning the work of each individual employee and departments as a whole, and in the subsequent transparent assessment of the results. Such an assessment provides an objective understanding of the quality of the work performed, because the users of the developed functionality vote. However, it is important to take into account that this assessment can also be biased, because not all employees are happy with the new functionality :) Do you evaluate how satisfied your customers are? What method do you use and how well did it work for you? Is the method for measuring the customer loyalty index fully automated? Join the discussion of this topic in our telegram channel: https://t.me/ipg_digest/41
The article was prepared by

Pavel Baranchikov

Director of Development
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