A customer service person is responsible for answering and resolving queries and problems that may arise among customers or leads of a company or business. In many cases, these problems are technical overseas chinese in europe data in nature and agents must have strong technical knowledge of the platforms on which they work.
Tasks to be done for this type of profile include:
– Answer calls and messages from official company channels.
– Handle customer questions and issues
– Build a relationship of trust and loyalty with customers.
– Respond to queries and offer secure solutions.
– Take orders, fill out forms, requests and provide information
– Generate sales opportunities
– Administer customer accounts
– Maintain customer databases through constant updates
– Maintain records of customer interactions and transactions.
Necessary skills
When a company hires a person for customer support, they must demonstrate all the skills needed for the job. This reassures the company about the level of commitment of their candidate.
A good candidate should be:
– Be patient and empathetic at all times
– Be positive
– Know how to listen and communicate
– Be skilled at resolving conflicts peacefully
– Be adept at understanding problems quickly
– Be able to work across multiple channels