processing, it must give its customers confidence to proceed with transactions. This involves taking care of details such as good spelling and a friendly tone, to the point of making them understand that their money and data are safe.
When requesting personal data, it is important to indicate to the customer what they are used for: billing, sending the order, marking in the inventory, adding to a database to send promotions, etc. This generates a feeling of security because it allows uncertainty to be controlled.
It is not a good idea to add customers to a WhatsApp group What You Will Get Inside The Engineer Database because their data is immediately exposed to third parties, such as their photo, phone number, and profile name. Also, most will prefer to ask for prices and negotiations should be handled privately for security reasons. It is better to contact them through their personal chat rooms.
Payments should be made on secure platforms, without ever asking for card details. They act as an extra layer of security so that customers do not expose their billing details on websites or in stores. PayPal or Stripe can be good options, through which refund cases are also handled.
Security measures to protect your WhatsApp account also matter
Keeping the conversation permanently on WhatsApp is a way to protect the information of both parties because it encrypts the conversations. No third party will have access to the messages because they are encrypted when sent and decrypted when received.
Although WhatsApp is a secure platform, the company must adopt a responsible user role to protect its data and that of its customers. Using additional applications such as Authy or an antivirus helps reduce the risk of human error. Therefore, employees should also be trained on basic security protocols as WhatsApp users.