Organisations use social media for various purposes. These are often arguments such as getting in touch with the customer, being visible online and webcare. The messages they receive are usually questions about a product/service, a compliment, but often also complaints from (angry) customers. How do you deal with this as an entrepreneur?
The infographic below provides the answer to this question. The visualization uganda mobile phone number list was developed by ExactTarget and shows, among other things, that there are five different social media complainers, plus how to deal with each type.
This customer will not often complain about an organization, product or service. But when they do, they are pushed to the limit. They want their voice to be heard. When you publicly apologize and show understanding through the channel where they are complaining, meek customers will accept it.