Productivity calculation can be used to assist in the development strategy of companies. Especially when we talk about service providers, calculating this index is very important.
A company's productivity index shows whether it is offering good service and taking care of its customers. Learn more about how productivity is calculated at work and its importance.
What is labor productivity?
Productivity at work can be defined as a relationship between what has been produced and the resources used to achieve that goal. It is with it that we measure the efficiency of work production. It is a combination of the quantity of tasks performed with their quality.
Therefore, a person is not being productive by just quickly performing a service and several activities if he or she does not do everything with quality. That is why there are objectives and also a quality standard to follow.
Productivity calculations must take all of these factors into account to really know whether the company is being productive or not. Thus, to know how to calculate productivity , it is essential to define what your customers expect and value and how to achieve these objectives.
How to calculate productivity?
To calculate productive efficiency, it is necessary to compare brazil whatsapp data the result obtained with the service, together with the resources used to carry it out. In this way, it is verified that the resources are being applied well and effectively.
You also need to consider your company's differential, a competitive advantage that you offer to your customers. It is this feature that will differentiate your services from others and add value to your business. You can also use a formula to calculate production per hour :
Productivity index = number of customers served / hours worked in the period.
However, when using a productivity calculation like this, it is necessary to take into account the quality of the service provided, as mentioned above. Additionally, it is important to understand who your customers are and what they are looking for. Productivity should be measured by what they value in your service.
Tips to increase your company's productivity
Specifically in the service sector, productivity must be assessed according to the hours spent performing a given service and also the number of professionals needed. In this context, there are two solution options:
Complete the same number of work orders with fewer professionals,
Complete a greater number of work orders with the same number of professionals.
In any case, in both alternatives it is necessary to maintain the standard of quality of service and customer care. Here are some other tips that can help increase daily productivity :
Eliminate process bottlenecks
In many cases, analyzing possible process failures and eliminating bottlenecks can make a big difference in productivity. To do this, it is possible to analyze all sectors of the company, checking for wasted supplies, delays in receiving work orders, among other failures.
Invest in training
Another key point is employee training. Constant updating of knowledge improves the quality of services and increases customer satisfaction. This also directly affects the overall productivity of the service provider .
Managing work schedules
Having good staff scheduling management is essential to ensure that the right employees are assigned to the service in which they are most productive. This also applies to the right resources used in the services that demand this equipment. In addition, it is necessary to have a plan for employee shortages and to control costs.
Control the quality
It is essential to monitor the quality of service, ensuring that established standards are being adequately followed. Performance indicators can help in this task, allowing the manager to assess the consistency and proactivity of the professional. In this way, he can also make adjustments if necessary.