Strategies for serving customers via Telegram
Posted: Sun Dec 22, 2024 6:45 am
Telegram is a social network that reached 800 million users in 2023 and throughout this article we share several strategies for serving customers via Telegram, as well as the benefits and features it offers .
It has some differences compared to WhatsApp and you can connect it to Digisac and increase the speed and quality of service.
In this sense, we have included some suggestions for articles that complement the information presented here, including strategies to multiply sales.
1. Conduct surveys during service
You can use polls to interact in groups or with specific people, so you can how to write philippine phone number discover each person's needs and desires.
Using this format, you can collect quick feedback, assess which content is generating the most interactions and plan future actions.
Or even if you want to launch a new product/service, you can conduct a survey to find out what your audience thinks of the idea and what suggestions they have.
Remember that one of the objectives of this feature is to help you make decisions and suggest improvements to your service.
2. Create broadcast channels
Creating a specific channel for customer service will help you have more direct contact with the customer, in addition to offering support quickly and efficiently . This way, you can keep your database up to date and answer all questions sent through it.
Some relevant information about Telegram channels:
The number of participants is unlimited.
Anyone can join from a public link, without the need for a specific invitation.
Despite this, we suggest that you be direct and clear when sending your answers so that there are no doubts for any member of the group.
3. Use a chatbot
The chatbot is a powerful tool for providing initial support to customers. Through Digisac you can make configurations that allow you to:
Ask questions.
Provide opening hours.
Send the service protocol.
Assess user satisfaction with support.
Report days off and holidays.
Transfer to other departments.
To carry out a free test of the platform, speak to our team via WhatsApp (14) 3281 – 1338 .
It has some differences compared to WhatsApp and you can connect it to Digisac and increase the speed and quality of service.
In this sense, we have included some suggestions for articles that complement the information presented here, including strategies to multiply sales.
1. Conduct surveys during service
You can use polls to interact in groups or with specific people, so you can how to write philippine phone number discover each person's needs and desires.
Using this format, you can collect quick feedback, assess which content is generating the most interactions and plan future actions.
Or even if you want to launch a new product/service, you can conduct a survey to find out what your audience thinks of the idea and what suggestions they have.
Remember that one of the objectives of this feature is to help you make decisions and suggest improvements to your service.
2. Create broadcast channels
Creating a specific channel for customer service will help you have more direct contact with the customer, in addition to offering support quickly and efficiently . This way, you can keep your database up to date and answer all questions sent through it.
Some relevant information about Telegram channels:
The number of participants is unlimited.
Anyone can join from a public link, without the need for a specific invitation.
Despite this, we suggest that you be direct and clear when sending your answers so that there are no doubts for any member of the group.
3. Use a chatbot
The chatbot is a powerful tool for providing initial support to customers. Through Digisac you can make configurations that allow you to:
Ask questions.
Provide opening hours.
Send the service protocol.
Assess user satisfaction with support.
Report days off and holidays.
Transfer to other departments.
To carry out a free test of the platform, speak to our team via WhatsApp (14) 3281 – 1338 .