Possible scenarios for sales in remote work
Posted: Sun Dec 22, 2024 8:55 am
Every remote customer service manager strives to increase sales. However, not all users who visit the site buy a product or service. This is normal practice. It is important to understand that some of these clients are your potential consumers, and not to miss them. This requires analytics: at what stages of the sales funnel is the outflow of potential buyers the greatest, what difficulties they face, etc. These are the aspects that should be worked out. You can strengthen support in philippines whatsapp problematic sections, for example, by setting up an automatic message offering help on the site.
Make sales to your target audience
Let's consider this point using the following situation as an example: you have an online store that sells medical equipment. You set a goal for the sales department to make large wholesale deals. This will bring greater material benefits than individual contracts.
To fulfill the set sales plans, it is necessary to provide remote customer service managers with the necessary leads. This will allow them to close more deals. For example, a qualifying chatbot can help with lead generation. Thanks to a chain of simple messages, you can identify the request of a potential client and direct it. This is how the target audience interested in buying is determined.
Schedule meetings as quickly as possible.
For example, if you work as a remote customer service specialist, you need to agree on a demo. Try not to reduce the dialogue to an endless discussion of time alternatives, thereby prolonging the conversation. It is recommended to initially offer a choice of two or three options, without engaging in lengthy coordination of tight schedules (yours and the client's).
Demonstrate the value of a complex product online
For example, you are a sales manager for an online website builder. In order for a potential client to evaluate the services offered, you need to conduct a demo. This will clearly show him how the service functions and what benefits it will bring to the business. Arrange a remote meeting with the ability to share a screen and a recording of the presentation.
Personal communication is important to demonstrate the value of the product or service you offer. It is convenient to conduct a presentation on Zoom. Do not forget to emphasize what needs the product will solve for the client and what is the value of the offer for him.
Move meetings online
A professional photographer with extensive experience can transfer the work of training beginners to the online space. For example, develop a training course or conduct personal consultations with recording. This way, the client will be able to review recommendations and consolidate the acquired knowledge in practice.
Meetings in online format
Make sales remotely
Let's say you sell antiques in an online store. Of course, before buying an old expensive chest of drawers, the client will want to see it and ask questions to the expert. Often, the description in the product card is not enough to make a purchase decision. You can demonstrate it online, for example, via Zoom. The main thing is to have a good camera. You send the client a link to the video conference in the chat, and he connects to it in a couple of clicks.
Let's take as an example the experience of the Chinese cosmetics company Lin Qingxuan. Due to the pandemic, it closed 40% of offline sales points and transferred managers to work with clients remotely. They attracted buyers in digital channels such as WeChat. As a result, sales in Wuhan increased by 200% compared to the previous year.
Make sales to your target audience
Let's consider this point using the following situation as an example: you have an online store that sells medical equipment. You set a goal for the sales department to make large wholesale deals. This will bring greater material benefits than individual contracts.
To fulfill the set sales plans, it is necessary to provide remote customer service managers with the necessary leads. This will allow them to close more deals. For example, a qualifying chatbot can help with lead generation. Thanks to a chain of simple messages, you can identify the request of a potential client and direct it. This is how the target audience interested in buying is determined.
Schedule meetings as quickly as possible.
For example, if you work as a remote customer service specialist, you need to agree on a demo. Try not to reduce the dialogue to an endless discussion of time alternatives, thereby prolonging the conversation. It is recommended to initially offer a choice of two or three options, without engaging in lengthy coordination of tight schedules (yours and the client's).
Demonstrate the value of a complex product online
For example, you are a sales manager for an online website builder. In order for a potential client to evaluate the services offered, you need to conduct a demo. This will clearly show him how the service functions and what benefits it will bring to the business. Arrange a remote meeting with the ability to share a screen and a recording of the presentation.
Personal communication is important to demonstrate the value of the product or service you offer. It is convenient to conduct a presentation on Zoom. Do not forget to emphasize what needs the product will solve for the client and what is the value of the offer for him.
Move meetings online
A professional photographer with extensive experience can transfer the work of training beginners to the online space. For example, develop a training course or conduct personal consultations with recording. This way, the client will be able to review recommendations and consolidate the acquired knowledge in practice.
Meetings in online format
Make sales remotely
Let's say you sell antiques in an online store. Of course, before buying an old expensive chest of drawers, the client will want to see it and ask questions to the expert. Often, the description in the product card is not enough to make a purchase decision. You can demonstrate it online, for example, via Zoom. The main thing is to have a good camera. You send the client a link to the video conference in the chat, and he connects to it in a couple of clicks.
Let's take as an example the experience of the Chinese cosmetics company Lin Qingxuan. Due to the pandemic, it closed 40% of offline sales points and transferred managers to work with clients remotely. They attracted buyers in digital channels such as WeChat. As a result, sales in Wuhan increased by 200% compared to the previous year.