Create Insanely Good Customer Onboarding

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And second, try to understand what would have to happen so the customer can pay that price: What kind of ROI would they need to see from your product? Or how much would their team need to scale in order to use it well?
When you optimize your pricing to fit what your customers need, you’ll build stronger customer relationships and reduce churned customers.

Example:

How-to-Reduce-Customer-Churn-Rate-Optimize-Pricing-Plan-Example


Most SaaS companies use tiered pricing, and Livestorm is no exception. They offer usage-based tiers that fit their different types of customers. They also show which customers are using which plans, giving new customers a good starting point on which plan is best for them. Optimized pricing means each customer pays for the features they use, and none of the ones they don’t.

4. In both SaaS and service-based companies, onboarding hungary telegram data is the red-carpet moment that turns first-time users into loyal fans.

Waleria Pagowska, a product marketer at Brand24, says that they realized that churn often stemmed from a lack of customer engagement or understanding of the tool. “We set up more comprehensive onboarding, with personalized tutorials and regular check-ins, and significantly improved customer retention.”

Yes, you read that right—onboarding is an awesome way to show value to a customer, quickly.

Here are some steps to improve your customer engagement (and reduce churn) with better onboarding:

Identify your main activation events: Which features do users need to try to get that “Aha!” moment in your product?