New ServiceNow research reveals the qualities of modern CIOs

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Today's top-performing CIOs focus more on business leadership and the goals of customers, employees , and other business functions, rather than technical operations. This finding emerges from ServiceNow's latest research , " The CIO Inflection Point ," which explored the most important skills for the modern CIO.

For many years, CIOs have focused primarily on IT. Research shows that today, CIOs believe that business and leadership skills are more important than technology skills, and the most successful CIOs appear to be those who position themselves as business visionaries .

Successful CIOs focus on strategy rather than buy bulk sms service operations and align IT goals with business objectives . These CIOs report higher levels of productivity and customer satisfaction, as well as having closer relationships with other business leaders, especially the CEO and Chief Human Resources Officer (CHRO).

From a technology perspective, the most successful CIOs build consensus through automation and integration of work processes, introducing digital workflows to drive revenue. These CIOs recognize the importance of digital workflows for increasing efficiency, financial performance, productivity, employee performance, and innovation.

“ As technology becomes critical to business success, expectations of CIOs grow exponentially ,” said Mauro Solimene, Mediterranean AVP ServiceNow. “ In the past, the CIO was the most technologically savvy person in the company, but today, the successful CIOs are the innovators and visionaries. CIOs have the opportunity to lead their company's transformation. Building relationships with the C-suite, focusing on employee and customer experiences, and changing operating models through the digitalization of workflows are key elements of the strategy for superior performance .”