Example of a negative comment about a repair service
Posted: Tue Jan 07, 2025 9:47 am
The absence of negative reviews looks suspicious. Potential customers may decide that you write reviews yourself or buy them. Negative reviews will prove the reality of positive opinions about your company.
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You can't please everyone around you - there will always be those who don't like you.
Negative comments point out existing problems. Delivery speed, cayman islands telegram quality of employees, characteristics of the product or service itself. If a lot of negativity is poured on one problem, it means that it seriously interferes with your work and needs to be solved.
Types of negative reviews and comments
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Not all bad comments online are the same. There are three main groups:
A purchased review. The machinations of competitors who are trying to "sink" you in such dishonest ways. Such reviews are easy to figure out - just ask for the order number, contact information for communication. Most likely, you will never get an answer.
Most people can tell the difference between bought reviews and real ones. But if fakes appear regularly, they need to be fought. In any case, they should not be ignored.
Trolling. An attempt to provoke you or outright slander. Such people may never have used your services. Their goal is to attract attention and get a reaction from you.
You are unlikely to achieve anything by engaging in a discussion with a "troll". In some cases, you can make a friendly joke - it is unlikely that such a reaction will be expected from you.
Real complaint. A real review is often very detailed. Clients indicate their first and last name, order number, and contact information for communication.
You may not find the technical details of the problem here, and you will have to clarify them during the dialogue. But you will certainly notice the storm of emotions that the offended buyer experiences.
Banner
You can't please everyone around you - there will always be those who don't like you.
Negative comments point out existing problems. Delivery speed, cayman islands telegram quality of employees, characteristics of the product or service itself. If a lot of negativity is poured on one problem, it means that it seriously interferes with your work and needs to be solved.
Types of negative reviews and comments
Banner
Not all bad comments online are the same. There are three main groups:
A purchased review. The machinations of competitors who are trying to "sink" you in such dishonest ways. Such reviews are easy to figure out - just ask for the order number, contact information for communication. Most likely, you will never get an answer.
Most people can tell the difference between bought reviews and real ones. But if fakes appear regularly, they need to be fought. In any case, they should not be ignored.
Trolling. An attempt to provoke you or outright slander. Such people may never have used your services. Their goal is to attract attention and get a reaction from you.
You are unlikely to achieve anything by engaging in a discussion with a "troll". In some cases, you can make a friendly joke - it is unlikely that such a reaction will be expected from you.
Real complaint. A real review is often very detailed. Clients indicate their first and last name, order number, and contact information for communication.
You may not find the technical details of the problem here, and you will have to clarify them during the dialogue. But you will certainly notice the storm of emotions that the offended buyer experiences.