You will be able to determine your

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Mentions,strengths, those that users mention most often, and also how much they correspond to your USP. If you have not yet decided on your USP, user reviews will help you with this. Find out what your business is missing Many customers not only tell you what they liked or didnt like about your product, but also express their ideas and expectations. This can lead you to interesting crossmarketing ideas or even a new service, and customers will feel the feedback and your concern for their convenience. Neutralize negativity According to statistics, customers.

Leave positive reviews much less often than neutral or negative ones. Monitoring will allow you to promptly detect a negative mention and neutralize it. And the fact that a company does not monitor mentions of itself can brazil telegram data be used by competitors. Black PR is an unethical but effective way to damage a reputation if a companybrand does not pay attention to the negative. Identify new platforms for promotion Monitoring can help you identify new platforms where discussions of products identical or related to yours are taking place. This is a good chance to offer your productservice to the audience of.

These platforms. Monitoring will help you find an interested target audience, and knowing where and what the target audience is talking about the brand or product, it is easy to join the conversation. Feedback Communication with the client is a great tool for increasing loyalty, so you need to monitor reviews on the Internet regularly. The main rule is to be sincere and not to dismiss clients with standard replies. Do not miss a single review. First of all, you need to respond to complaints, of course, but positive reviews also need attention. It is very important to know what.