In this article, therefore, we will explore how Digisac contributed to improving service at ABC Soluções , highlighting the challenges, solutions and results achieved.
In today's competitive market, customer satisfaction goes beyond simply meeting numbers in korea their basic needs. In other words, it involves creating a positive experience in all interactions, from the first contact to after-sales. Therefore, for effective customer service, it is essential to:
Loyalty: Satisfied customers are more likely to return and become brand advocates.
Reputation: This is because satisfaction is reflected in positive reviews and word-of-mouth recommendations.
Sustainable growth: Companies that focus on customer experience tend to grow more consistently.
Challenges to achieving customer satisfaction
Before adopting Digisac, ABC Soluções faced several challenges that had a negative impact:
Simultaneous telephone service: the high demand for telephone contact increased the delay in resolving requests, thus causing frustration among customers.
Conversations divided between different devices: the lack of centralization caused important information to be lost, thus compromising the continuity of service.
Affected customer base: the arrival of new customers compromised the quality of service to existing customers.
Drop in customer satisfaction: Finally, the lack of a centralized system resulted in an inconsistent experience for customers.