When your company receives an appeal

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All this can hinder the development and growth of the company. The “virtual office” service can solve these problems. The “Virtual Office” service is the organization of receiving incoming requests by outsourcing call center operators and transferring them to a competent specialist from your company. Operators can receive and process requests through various channels: by phone, chat on the website and in mobile applications, email, through social networks and instant messengers. How does a virtual office work? through any of the channels, it is received by a trained call center operator, your so-called virtual secretary.

This specialist listens to the client, determines mexico whatsapp number the essence of the issue and the employee of your company who is competent in this matter. If a call is received during business hours, the call is redirected to the right specialist. If there is no way to connect with an employee at the moment, the client will be asked to leave a message, which will be transmitted through any convenient channel to the required specialist. If necessary, in emergency cases, it is possible to connect with a specialist on a mobile phone at any time of the day.



I usually work in virtual offices around the clock, so I don’t miss a single call. In addition, virtual office operators can answer typical customer questions, for example, about delivery methods, office opening hours, and others. Who needs it? The “virtual office” service may be needed by companies with a large flow of incoming requests. In order not to miss a single client, such companies need to spend significant funds on the selection and training of operators, the purchase of equipment and software. A virtual office service ordered from a professional call center can be much cheaper.