Check for Missing Documents

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If your tracking status shows “Send Item to Customs (INB)” for an extended period, it can be frustrating, especially when you’re unsure of what’s causing the delay. Customs clearance is essential to international shipping, and delays can happen for several reasons. Here’s what you can do to handle the situation smoothly:


One of the most common reasons for customs delays is missing or incomplete paperwork. Customs authorities often require detailed information about the package’s contents, value, and origin to process it correctly. Ensure all necessary shipping documents, such as invoices, commercial receipts, and customs forms, are accurately completed and submitted. Double-check with your logistics partner to confirm that all required documents were correctly provided. Missing information can cause significant delays, so thorough documentation is crucial to avoid unnecessary holdups.

Contact Your Shipping Provider
If the tracking status has not been updated for over a week, it’s a good indonesia phone number list idea to reach out to your shipping provider or courier service. They can offer detailed information about the delay and may be able to address any issues with customs. Prompt action is important, especially if the package is held due to missing information or unpaid fees. Your shipping provider can help clarify the situation and guide you on the next steps to resolve the delay effectively.

Pay Any Duties or Taxes
Customs may require duties or taxes to be paid before processing your shipment further. If these fees are due, they will remain stalled until dues are settled. The recipient might receive a notification to pay these charges. You must inform your buyer in advance that such fees may apply. This proactive communication helps prevent confusion and ensures that the package can continue its journey without unnecessary delays.

Reach Out to the Customs Department
In rare instances, delays may persist even after you’ve contacted the shipping provider. If your package remains stalled, consider contacting the customs office directly for an update. You might need to provide your tracking number, invoice, and other shipment details to get a clearer picture of your shipment’s status. Engaging with customs directly can help you understand any underlying issues and expedite the resolution process.