Consequences of an ODR Exceeding 1%

[mstakh.i.mo.mi]

A-to-Z Guarantee Claim
This claim serves as a protective measure for customers, ensuring they receive what they ordered. If a customer does not receive their order or if the product does not match its description, they can file an A-to-Z Guarantee claim. A-to-Z claims can arise for various reasons, including simple miscommunication, shipping delays, or carelessness.

Chargebacks
A credit card chargeback happens when a customer’s purchase is reversed, often due to issues like receiving a defective item or being dissatisfied with the product. This might also happen due to fraud, poor service or not getting a refund for a returned item.

When a chargeback is filed for Amazon orders, Amazon investigates the claim and may issue a refund based on the findings. This process can affect the order, as Amazon might need to replace the product or refund the payment, potentially causing delivery delays.

This can ultimately impact your Amazon Order Defect Rate (ODR). It’s important philippines phone number list to keep communication with customers clear to minimise credit card chargebacks, ensure accurate billing, and resolve any payment-related issues quickly.

If you exceed the 1% Order Defect Rate on Amazon, then you may have to face serious consequences, like:

Account Suspension or Deactivation
One of the consequences of exceeding 1% ODR is the suspension of account. If your account is deactivated, you shall no longer be able to list or sell products on Amazon.

If your seller account is at risk of deactivation due to a high ODR, Amazon may offer you the option to take a quiz within 72 hours. A banner will appear at the top of your Account Health page if this option is available. Passing the quiz eliminates the need to submit a Plan of Action (POA) to avoid seller account deactivation on amazon.