Future Trends in Air Freight Forwarding

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The freight forwarding industry is going through a constant and rapid evolution. Many key factors such as global economic shifts, rapid technological leaps, and changing customer expectations are shaping the industry’s future, and it is all starting in 2024.

Demand is the highest and the most volatile as it has ever been, despite a rapid increase in capacity, leading to a heightened state of competitiveness. This has pushed freight forwarders to enhance customer service and operational efficiency to edge past their competitors.

The world itself has been moving towards instability with issues like climate change and geopolitical tensions disrupting established supply chains worldwide. This has forced a focus on agility and supply chain visibility to combat the instability.

The sector is also experiencing significant consolidation, with larger ones ivory coast phone number list acquiring smaller forwarders. A battle with sustainability has also emerged as new regulations and market expectations demand greener practices. It is now an even bigger challenge to balance sustainability with cost-effectiveness.

Digitalisation has become an essential component for all freight forwarders. It incurs a high cost to the business yet it has become the standard for customer service, crisis response, and operational optimisation. Investment in digital capabilities is now seen as crucial for survival by most of the industry leaders.