September News

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Dealing with and defeating lost calls
Now it is even easier to solve the problem with missed calls. Firstly, Virtual PBX considers an incoming call lost only if there was no connection with the employee or the duration of the call is zero.

Secondly, the Calls report now shows an aggregated reason, for example, if no employee was reached, the reason is "Could not reach employee". More information can be obtained in the details of an individual call.

And most importantly, it has become even telegram gc philippines more convenient to analyze missed calls and deal with them: now the report highlights both lost calls and calls that have already been answered.

How does this work
The virtual PBX marks lost calls with a system tag. After a successful call back, they are assigned the system tag Processed , and the Processing duration column indicates the corresponding time interval.

From each missed call in the report, you can go back to the call that resolved the missed call.

If there were several lost calls from one subscriber, then after a successful call back they are all marked with the Processed tag and each one has its own Processing Duration .

The processing time is calculated as the difference between the time of a missed call and the time of a successful call back. That is, the report shows how quickly the losses are processed.

You can connect the component using your personal manager.

Making Virtual PBX even more error-free
Our developers regularly improve the work of Virtual PBX. And now:

fixed a bug where the Personal Account could freeze when simultaneously listening to recordings and setting tags;
when receiving CONNECT status from the operator, the forwarding music does not stop after the subscriber is informed about being placed in the queue;
Fixed a bug due to which tags could be set incorrectly during post-processing of calls;
A number of minor bugs have been fixed.
Moreover, in the words of the developers themselves:

"Eliminated the long and painful agony of the script after hanging up on the incoming shoulder."

Why IP telephony without a Virtual PBX is no cake
A video with ants will help you understand why good IP telephony is impossible without a Virtual PBX operator.



Data API: Increase profits by working with call data in the corporate system
Collect any information about calls directly in CRM
Build dashboards in BI systems
Transfer request tags, transaction information and call recordings
Synchronize employee lists
And not only this became easily possible after we reworked the Data API — a constructor for transferring any data on requests from the Virtual PBX to the corporate IT system. So that business owners, heads of sales departments and call centers control communications with clients. And ultimately — increase the return on business.

Successful communications
You get full statistics on managers' communications - for example, you see how many calls each employee makes per day and whether their conversations lead to sales. And you quickly manage the team's efficiency

Focused employees
Managers are not distracted by routine: telephony integrated into their work environment automatically prompts the necessary data about the calling client. Employees are maximally immersed in the dialogue with him and are more successful in sales

Satisfied customers
You see all the technical details of call processing: control the waiting time of customers on the line, manage the workload of operators and effectively distribute the call queue. This means you improve the quality of service, customer loyalty and the number of repeat calls to the company

Verified business processes
You integrate any call data into the corporate system that will help solve problems that are relevant specifically for your business. Information about calls in the required detail is the basis for eliminating bottlenecks in work processes that waste resources

All this space will be available to you from October 1st.

We are on Habrahabr
One method for solving different problems: percentage distribution of calls.

Balance the workload in the support department, taking into account all calls
Create gladiator fights for sales calls, with only successful ones considered
Dynamically assign more calls to your top performers
And not only such tasks are solved by percentage distribution of calls. About how Virtual PBX UIS calculates forwarding statistics by percentage depending on what you need.

Cybersecurity: Flipping through Cisco's annual report.

We share findings on cybersecurity from the Cisco 2017 Midyear Cybersecurity Report.