Callbell is a multi-device, multi-channel, multi-user platform that allows you to manage communication from messaging apps like Facebook Messenger, WhatsApp, Instagram Direct, and Telegram in one place.
This tool brings great added value to companies thanks to its viber database multiple additional functionalities, they have not been satisfied with just managing communications, but have chosen to create a powerful CRM within its system with which customers can create lists and databases, they have sales funnels that allow tracking the customer purchase cycle within their conversations, they have a powerful chatbot unique in the market that not only automates conversations, but shares multimedia content, videos, documents, addresses on Google Maps and many more things.
Additionally, Callbell offers specialized indicators for sales and support teams, as well as different types of integrations with WhatsApp so you can test and manage your contacts, integration with the WhatsApp Business API, QR login, and integration with the WhatsApp Cloud API (the latter allows self-management of the API and offers faster updates).
Finally, Callbell's support is exceptional and they take care to help all their users with whatever they need.
Comparison of the features of the two tools
Both tools have their pros and cons. Here’s a look at the features of each so you can decide which one is best for you:
Callbell
1) Chatbot Module (Flow Creator)
2) Multi-channel, multi-user messaging center.
3) Advanced analytics and statistics for sales and support teams.
4) Broadcast module, marketing campaigns on WhatsApp.
5) Integrations with external tools via Zapier and Callbell API.
6) Sales funnels (tracking customer sales cycle)
7) CRM integrated into your Callbell account.
8) WhatsApp API integration in the cloud (improves stability and service updates)
Kommo
1) Salesbot
2) Message Center
3) Integrated CRM
4) Analytics
5) Integrations with external tools