My team ended up loving the idea, and the script was approved

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A great way I practice improving my communication skills is by thinking of a piece of information I need to relay. Then, I rehearse sharing it with different audiences, both verbally and in writing. As always, confidence is key!

9. Problem-Solving
Problems arise, and my instinct is often to panic. Unfortunately, that’s not the best to handle those situations, so problem-solving is a skill I’ve nurtured over the years in my career.

This is an important soft skill as it shows an ability to make conclusions under duress. Analyzing a situation, identifying potential solutions, and selecting the best course of action show an ability to use logic and make informed decisions, whether or not the problem requires an urgent fix.

Problem-solving also exercises creativity and innovation. I’m a big ideas person, but as a lower-title individual in my workplace, I rarely have the chance to make big decisions. However, when problems arise in my environment, I get to step up and think of out-of-the-box, innovative solutions.

For instance, my team recently drafted a script for a talent shoot. However, with too many talent needs during the short time, our script got rejected. Instead of accepting the failure, I offered to cut down the script significantly, which involved rethinking the production needs.


The most important parts of problem-solving are bahamas phone number material remaining calm, using critical thinking to analyze the situation, coming up with one or more solutions, and suggesting them confidently (or making the decision, if that is your responsibility!).

HubSpot’s Service Hub is a perfect example of a tool that empowers teams to problem-solve. It delivers support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.

Customer service teams can then provide personalized experiences and eliminate unnecessary manual processes to focus on innovative, seamless solutions for customers.