Ultimately, this results in a large number russian phone number search of dissatisfied customers and low customer retention rates, which a business cannot afford to succeed online.
Take, for example, meal planning services .
7 Mistakes That Can Hold You Back From Making Your First Online Sale
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As you can see, the website offers a lot of help and support options for customers. This makes it less likely that a customer’s needs or complaints will go unmet. Here are a few ways you can provide great service to your customers:
Create a fair and clear refund policy
Reply to every message sent through your website
Always reply to comments left on your blog
Practice social media listening and join relevant conversations
Respond to comments and questions on social media.
Good customer service also involves handling complaints in a calm, professional manner, without showing impatience.
This site does a great job of this by selling capsules in a variety of sizes and quantities.
7 Mistakes That Can Hold You Back From Making Your First Online Sale
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As you can tell from their homepage, customer service is very important to them.
There’s a clear button for customers to call support, as well as links to more information about shipping, refund policies, and even training resources.
Summarize
That’s it. 7 common mistakes new online store owners often make. We hope this article helped you understand some key concepts that you should carefully consider when building an eCommerce store. Use the information in this article to avoid making these mistakes in the future so you can start making money online.
Over to you. Which of the mistakes mentioned in this article have you made in your own online business?