One way or another, a situation is developing canada mobile number that threatens the development of business: most of the customer calls remain unanswered, and those that are accepted are processed by operators at a frantic pace, just to reduce the queue of subscribers waiting on the line. disposed customers. “But what can you do, this is a seasonal phenomenon and there is no point in expanding the staff for these two or three weeks of rush,” the short-sighted manager will sigh again.
And then he continues: “And hiring an outsourcing call center for such a period is impractical: it’s expensive and time-consuming. We barely taught our guys how to work properly; there’s no point in investing in training third-party operators.” And you know, this leader will be right. Teaching new people about a product, helping them believe in it, love the company and set up perfect sales in a couple of days is really too difficult. But! Dear leader, let’s evaluate how much time your valuable personnel, in whose development you have invested so much effort and money, spend on unfruitful conversations like: - Girl, connect me to the accountant.