Try to respond as quickly as possible. If you do this when the person is still in a good mood, then perhaps the client will write another good review. In this way, positive comments can cover up negative ones. In addition, the response of clients is an opportunity to find out what exactly they value in your company.
Express your gratitude and add details to it. If whatsapp number canada the author mentioned specific positive aspects of cooperation with you, duplicate them in the response. This way, you will not only make the response comment personal, but also once again remind those who will study the reviews of your advantages. For example, if the author of the comment said that he was satisfied with the impeccable work of your craftsmen, in the response you can write like this: “We are pleased that you noticed the professional approach of our employees.”
Use keywords. You can push positive reviews to the top positions in search results with their help. First of all, you need to use the company name. For example, if you write in the answer "The team of our hotel "Lux" is glad that you liked the service", then during the search for the query "Hotel Lux" the user may see exactly this text. But in responses to negative comments, keywords should not be used so that fewer people see them.
Reward the client. The person took the time to write a positive review, so you can come up with some kind of incentive. It is not necessary to give material bonuses for every positive comment, because it is expensive. You can tell the client about new promotions or offer to become a member of the loyalty program. Your goal is to make the person feel important to the company.
Improve cooperation. A satisfied customer can easily become a regular customer and a company advocate: he will not only constantly buy your products, but also recommend them to friends, and will defend the brand if necessary. Offer to share a comment on your Internet resources or take part in a referral program (most likely, the person will agree).
To give feedback faster, use ready-made examples of responses to customer reviews. Templates will help you correctly respond to good comments. Here is an example of a competent response:
“Good afternoon, (name of the author of the response)!
We appreciate that you took the time to leave such a warm review! We are pleased that you highly appreciated the quality of the food and drinks in our café "Borsch". Do you know that next week we will have a super promotion? Be sure to come and you will be able to try our signature dish for free. In addition, discounts on all milkshakes continue until the end of the month.
Thanks again for your feedback! We'd love it if you told your friends about us!
Sincerely, administrator/manager of the cafe."