What is Business Process Reengineering?
According to management consulting firm Bain & freight forwarders brokers email lists Company , business process reengineering , or BPR , involves the "radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality."
The key word here is "radical." RPB aims for large-scale change. Instead of changing things one step at a time, it tears down the stairs and builds an elevator.
From the RPB perspective, every activity must be focused on creating value for the customer. An activity must reduce costs, improve lead times, increase quality, make customers extremely satisfied – or it is a redundant element to be eliminated or redesigned.
Business process reengineering is a "back to the drawing board" mentality. Every step should be focused on fast, quality customer satisfaction, and any obstacle is a reason for reengineering. You could:
Reorganize teams (reshuffle responsibilities, restructure, reduce staff, increase staff).
Eliminate unproductive, redundant or inefficient activities.
Reduce work fragmentation by increasing transparency between departments.
Break the mold, flip the tables, break the walls if necessary. BPR is not just about recalculating your route to find a faster path, but also about asking yourself if a helicopter or a rocket might be a viable alternative - while considering that you don't need to reach that destination at all.