CAAC can master more customer information

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We hope that customer service and business specialists who use , identify high-value customers, make one-on-one chats smoother and more personal, and make conversions easier. Specialists can use the CAAC e-commerce membership profile to achieve the following three points: Identify high-value customers : Provide VIP or customized services based on total consumption amount, total number of orders, and membership level. Understand needs and interests : refer to historical orders to provide personalized product recommendations.

Promote the use of coupons : Check the coupons owned by customers, remind customers to use discounts that are about to expire, and increase the purchase rate. OMO experience is smoother and improves vietnam whatsapp phone number customer favorability With the development of science and technology, the importance of OMO virtual and real integration has only increased. This season, we have also launched new features and updates related to OMO, so that your consumers will not have a "sense of experience rupture" between digital and on-site experiences, and these customer experiences can be turned into data for marketing and service teams to take advantage of. live. 4.

From online to offline: Integrate Aiyi membership card and open LINE to swipe Not only the previous 91APP/Shopify EC little helper, we also extend the membership card function to offline use. Crescendo Labs has cooperated with FLAPS to integrate LINE official accounts with FLAPS's POS/ERP system, allowing consumers to quickly bind LINE and FLAPS membership cards , and accumulate money regardless of consumption online or in physical stores.