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The problem is when the employee comps items or gives freebies without authorization. Servers in busy restaurants operate with autonomy and trust, so this scam is difficult to detect unless you know what you’re looking for. Solutions: Implement server oversight:Ensure your POS system allows you to see which server waits on each table and have managers sign off on comps and freebies. Spot-check for comps and freebies:Perform random in-person inventory counts and regularly review comps in the POS system.


If you find a discrepancy between actual inventory and POS inventory, it may be a scam. Immediately speak with the server involved. Check for a bigger problem: Talk to your servers and ask why they feel the need indonesia telegram phone number list to comp items or give out freebies. You may find out customers are unhappy about slow service from the kitchen, popular items running out or poorly cooked food. Your team may feel compelled to compensate them to keep them happy.


your business to identify and rectify problem areas. 5. The employee fakes a dine-and-dash and pockets the cash. A dine-and-dash is when customers order from your restaurant, eat their meal and disappear without paying the bill. Dine-and-dashes are a genuine problem for restaurants, but dishonest employees can take the scam to a new level. What happens: A server claims a table has dined and dashed.