I-powered automation with human customer support

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Testing Kommunicate
When I explored Kommunicate, I focused on its ease of setup and ability to manage FAQs.

The drag-and-drop builder made it simple to create a basic chatbot, and I quickly trained it with intents like “shipping policies” and “return processes.” Testing these intents showed that the bot could handle straightforward queries effectively.

I also looked into the live agent escalation feature, which seems like a game-changer for businesses managing high volumes of inquiries.

While I didn’t personally test the integration with a live agent, it’s clear from the interface how the transition would work — ensuring customers don’t experience dead ends.

This balance between automation and human bulgaria phone number material support stood out as one of Kommunicate’s biggest strengths.

Key Features
Hybrid Chat Platform. Combines Afor seamless service.
Drag-and-Drop Builder. Allows businesses to create and customize chatbots without coding.
Channel Integration. Works across websites, messenger apps, and email to centralize customer interactions.
Live Agent Escalation. Automatically transfers unresolved queries to human agents while preserving conversation history.
9. HubSpot Chatbot Builder
Price: Free

hubspot chatbot builder interface showing a lead-qualifying bot flow with steps for name and email collection.

Free Chatbot Builder Software

HubSpot has a powerful and easy-to-use chatbot builder that allows you to automate and scale live chat conversations.

Keep in mind that HubSpot’s chat builder software doesn’t quite fall under the “AI chatbot” category of “AI chatbot” because it uses a rule-based system. However, HubSpot does have code snippets, allowing you to use the powerful AI of third-party NLP-driven bots such as Dialogflow.